Frequently Asked Questions (FAQ)
Why should I go with you?
The answer is simple, No one is going to work harder for you than me and the people I hire. No other company is going to care more or be more professional than Infinity. I know that in order for my company to be successful, we must build trust with our companies and they must know that we are fair and do what we say we're going to do. That's why I stand behind a 100% Satisfaction Guarantee on the work that I do. If you aren't satisfied, then you don't pay. Simple.
Same day service?
In most cases yes.
Do you have customer service?
Of course! Just give us a call.
Are your products environmentally safe?
Yes. All of our products are safe for entry into any cities waste treatment facility. We offer Certified "green" products for our customers who request them.
Do you have insurance?
We do indeed. Primarily for our customers and employees peace of mind and protection we have commercial grade polices for: General liability, Worker's Compensation, and we are fully bonded.
How long will it take to dry?
Drying takes between 2 and 6 hours. The range is caused by several factors; how soiled the carpet is, directly proportional to how much solution is used in the carpets; the temperature, barometric pressure, and air flow. There are cleaning methods out there that actually dry much faster (dry cleaning). A negative aspect of those methods are that they don't clean nearly as thoroughly as the method we use (steam cleaning).
What if I'm not satisfied with your professionalism, or services?
Good question. There are so many cleaners out there and you never know what you're going to get when someone shows up at your door. For starters, if you don't like the services, then you don't pay. Additionally we are listed on most major review sites (yelp, google, angies list, home advisor, facebook, etc), and the Raleigh Better Business Bureau (listed but not accredited).