Are you needing carpet cleaning in Lillington, NC (27546)? You're in the right place. Welcome.

You would never know that pets lived here.
Consider us the experts in pet stain and pet odor removal.
Our approach to carpet cleaning: Steps to effective, long lasting cleaning.
Our approach to carpet cleaning is simple. We take our time and do the best job that we can, to deliver you the best results possible. We don’t cut corners and stand behind our work 100%.
Step 1. A good thorough vacuuming, is the first step in getting the best carpet cleaning results possible.
Dry soil removal is the first step to achieving great carpet cleaning results. Think of this, is it easier to remove dry dirt or mud. We use Kirby Vacuum Cleaners with HEPA Vacuum bags, to thoroughly remove as much dirt as possible before beginning our cleaning process.
Step 2. Spot Treatments
Spot treatments are essential for those non-dirt stains that are deeply embedded in the carpet. It’s important to differentiate a spot versus a stain. A spot is temporary discoloration of the carpet that has altered its appearance, and can be removed with less aggressive solutions. A stain is permanent alteration of the carpets composition, that requires aggressive solutions to remove. Spots are easily removed. Stains removal requires training and expertise. It’s impossible to guarantee the complete removal of every stain, but we do guarantee that we’ll do our best.
Stain Removal in Fayetteville, NC: Before and After of Purple Ink Stain


Step 3. Conditioning with Alkaline Agent
You may have heard this step called, “pre-treatment” or something to that effect. We call it conditioning because that’s the more accurate way to describe this. We change the condition of the carpets pH. Normally the carpet is around 7pH-8pH, depending on what’s located within the fibers. During this step, we increase the pH so that dirt dissociation from the fibers is promoted. We use different alkaline surfactant agents, and/or different polymers to achieve this conditioning. The agent we choose depends on the composition of the fibers and the overall soiling level of the carpet.
Step 4. Mechanical agitation
Mechanical agitation is the process of mechanically mixing the chemicals onto the carpet. The better the chemicals are mixed, the more solubilization you have of the dirt. The more solubilzation you have, the more dirt is removed. The more dirt removed, the better the aesthitics and sanitization of your carpets. We use the counter rotation brush machine, or a buffer with a carpet brush on the bottom to do this step.
CRB Agitation really improves the quality of the service.
Step 5. Hot Water Extraction aka Steam Cleaning
This is our favorite step. It is the step where the dirt is actually removed. Think for a minute about taking a shower or washing dishes. After scrubbing and getting a good lather, you rinse yourself or the dishes off, leaving behind a clean surface. That’s exactly what we’re doing here, rinsing the carpets and sucking up the dirt. Leaving behind a clean surface. Depending on the conditioning solution, we use a neutralizing acidic solution to return the carpets to a pH around neutral. This allows the carpet to dry soft, it mitigates against the chance of wicking or browning occurring.
Step 6. Grooming and Pile Lifting
After the carpet is cleaned, we groom it and lift the pile. We can do this manually with a carpet rake but usually use a CRB. The purpose of this step is to leave the carpet, as a whole in an aesthetically pleasing state and in a position where it dries fast. This mitigates against wicking concerns and increases the longevity of your results. See the plushness of the carpet below. That is how clean carpet should look.
Additional Steps to leave your carpets cleaner and fresher:
- Air Movers for accelerated drying
- Bonnet Cleaning with Oscillating pad machine
- Scotchgard Application for Stain Prevention
- Deodorization Application (Japanese Pear, Floral, Clean Linen, etc)
- Enzyme Post-Application
- EPA Disinfectant Application




















You decide the exact carpet cleaning steps we take, during your service visit, with our revolutionary packaged based pricing. See the options below.
Carpet Cleaning and Carpet Care Packages:
Basic Cleaning
The basic cleaning service is great for those clients who are moving out of a leased residence and must fulfill the "professional carpet cleaning" requirement at the end of the lease.
- $35 for each additional area
- Conditioning with Alkaline Cleaning Agent
- Neutralizing Steam Rinse
- Minimum includes First 3 Areas
- Area Definition: 180 Square Feet or 16 Stairs
Infinity Elite Carpet Care Package
The Infinity Elite Carpet Care Package is our most popular package choice for good reason. For the first time, the choice of what is done during your service visit is in your hands. This package is for the client who wants their carpet cleaned to a level that they can't get with any other vendor.
- $59 for each additional area
- $19 for halls and walk-in closets (Greater than 40 Square Feet)
- Vacuuming
- Spot Treating (Except Red Stains and Pet Stains)
- Conditioning with Alkaline Cleaning Agent
- CRB Agitation
- Neutralizing Steam Rinse
- Grooming and Pile Lifting
- Minimum includes the First 2 Areas
- Free Hall or Closet (Greater than 40 Square Feet) Included
- Area Definition: 180 Square Feet or 16 Stairs
Residential Gold Carpet Care Package
This one of a kind product is for the client who has to have the top tiered product. This is simply the best service in the carpet cleaning industry! Your carpets will thank you.
- $89 for each additional area
- $29 for halls and walk-in closets (Greater than 40 Square Feet)
- Vacuuming
- Spot Treating (Except Red Stains and Pet Stains)
- Conditioning with Alkaline Cleaning Agent
- CRB Agitation
- Neutralizing Steam Rinse
- Bonnet Cleaning with Oscillating Pad machine
- Scotchgard Application w/6 month Stain Warranty
- Grooming and Pile Lifting
- Minimum includes the First Area
- Free Hall or Closet (Greater than 40 Square Feet) Included
- Area Definition: 180 Square Feet or 16 Stairs
We have different options available to get your carpets even cleaner. These are non-standard options and add-ons.
If one of our experts or technicians feels that one of these options may benefit you by improving the quality of your results, they will present you the option and you would have to first approve before we proceed. This is because we know that no one likes surprises, least of all, clients.
- Air Filtration Line Treatment $20/Area
Air filtration lines (also called filtration soiling) are the black lines at the edges of carpet (commonly near walls and seams). We pre-treat the affected areas with an alkaline surfactant agent, then rinse and extract with a specialized edging tool.
- Deluxe Fast Dry Add-On $30/Area
Carpet steam cleaning is a wet process, and often the carpet is wet for up to 24 hours after cleaning. With this addition, we will bonnet clean the carpet to remove the moisture and place air movers (up to 30 minutes) to accelerate drying.
- Deodorization $10/Area
With our normal process a very light "spring mist" scent is left (our rinsing agent). If you'd like a different fragrance left, you can choose it (floral, clean linen, japanese pear, and others).
- Decontamination: Benefect (Decon 30) $40/Area
If you would like an extra bit of sanitization, then this is for you. This product is applied to the wet carpet and will reduce the amount (not completely eliminate) the amount of microbes present. This is an natural product derived from the herb thyme.
- Decontamination: Microban $50/Area
If you would like an extra bit of sanitization, then this is for you. This product is applied to the wet carpet and will reduce the amount (not completely eliminate) the amount of microbes present. This is a synthetic chemical.
- D-Limonene Respray and Extract $25/Area
D-Limonene is a solvent derived from the peels of citrus fruits and smells like oranges. It works great for removing oil and greasy high traffic areas. The traffic patterns in polyester and olefin carpets have a higher affinity for oils, fats, and greasy, substances which make them harder to remove with our normal alkaline conditioning agent. We've gotten good results, cleaning normally, and then performing the respray and extract protocol described here.
- Accelerated drying with fans $15/Area
We will place our industrial fans/air movers for 15 minutes, to help dry the carpet faster.
- Next Day Quick Bonnet
We use the orbot vibe oscillating pad machine, which is the only oscillating pad machine approved by the biggest carpet manufactures to maintain the warranty of the carpet. With this protocol we will come the next day and perform a basic encapsulation cleaning. This works great for carpets that may have been heavily soiled with stains that recur. This will eliminate some recurring stains. We have a 4 Area, $140 minimum for this service (and then $25 for each additional Area).
- Red Stain Removal (First spot)
Red dye stains are tough to remove for some vendors. Not all of these stains can be removed. First we attempt to remove the stain without heat (included in spot treatment), if you'd like us to attempt to remove the stain with a heat transfer process, we will. We charge for the attempt because we are expending time and material in the attempt. There are no guarantees that the stain will actually resolve (depends on length of time it has been on the carpet, what has been used to remove in the past, whether it has been steamed in the past, etc). The first spot (8"x8") is $25 and each subsequent spot is $15.
- Red Stain Removal (Each additional spot after minimum)
Red dye stains are tough to remove for some vendors. Not all of these stains can be removed. First we attempt to remove the stain without heat (included in spot treatment), if you'd like us to attempt to remove the stain with a heat transfer process, we will. We charge for the attempt because we are expending time and material in the attempt. There are no guarantees that the stain will actually resolve (depends on length of time it has been on the carpet, what has been used to remove in the past, whether it has been steamed in the past, etc). The first spot (8"x8") is $25 and each subsequent spot is $15.
- Scotchgard Application
We apply a commercial version of this product to your carpet. Here's what their website says: "Keep your carpet and rugs looking newer, longer with Scotchgard™ Rug & Carpet Protector. The triple-action approach repels spills, resists soiling, and blocks stains by forcing liquids up to the surface where they bead up for easy cleanup. Plus, neutralizing action minimizes sticky residue, making those reappearing, phantom stains a thing of the past. So prepare for life's little mishaps today, and rest assured with Scotchgard™ ...Carpet Protector, your secret stain avenger." https://www.scotchgard.com/3M/en_US/scotchgard/products/all-products/~/Scotchgard-Rug-Carpet-Protector/?N=4340+3294466421+3294529207&rt=rud
- Bonnet Cleaning
Carpet steam cleaning is a wet process, and often the carpet is wet for up to 24 hours after cleaning. With this addition, we will bonnet clean the carpet to remove the moisture.
- HEPA Vacuuming
HEPA Vacuuming means that we vacuum and the inlet air (air that is sucked in with the dirt), is outflowed through a HEPA filter. The filter traps particulates above a certain size (at the micron level, or 1/1 millionth of a meter). This is included with our higher tiered carpet care packages.
- CRB Agitation
CRB Agitation is included in our 2 higher tiered service package. If you want us to give your carpets that extra cleaning boost, then we can.
- Spot Treatment
Our 2 higher tiered service packages include spot treatment. If you only want the Basic Package, but want us to spot treat than we can (Except Red stains, Pet stains, and Excessive Staining Situations).
- Oxidative Spot Treatment $10/Area
When there is light to moderate organic soiling in the carpet, we offer the client the choice for us to add a sodium percarbonate based cleaning agent to boost the cleaning efficacy.
- Pet Odor/Spot Treatment Level 1 $25/Area
Level 1 is when there is light to moderate pet issues (staining or odors), we can treat the carpet with an enzymatic agent (protease, amylase, lipase combo product), to help break down the source substance. For level 1, we only pre-treat (moderate) or post-treat with the agent (light issues).
- Pet Odor/Spot Treatment Level 2 $40/Area
The Level 2 Pet Treatment is essential for clients who have pets that have had multiple accidents in the carpet pile. Even if the accidents are old and not smelling bad, during the course of the normal steam cleaning process, they can become rehydrated, and began to smell bad again. With this option we: -Pretreat the affected areas with a strong enzymatic agent that begins to break down the organic material. We let this sit for between 15-45 minutes after treating, before continuing with the other cleaning steps. -Posttreatment with a lighter enzyme/peroxide/polymer combo product. The purpose of this product is to continue working on tough stains, and will reduce the effects of any substance that may wick from the carpet pad.
- Sub-surface flush and extract (First 3 spots) $75
Subsurface flush and extract is for treating heavily pet soiled carpet, which may have had soiling substance (urine in most cases) penetrate into the actual pad. We use a powerful oxidizer/enzyme combo product to saturate the affected spots, let it digest the organic material, and then flush and extract the liquid from the pad. The minimum for this procedure is 3 spots, each additional spot is charged separately. *Must have Level 2 Treatment before we can use this option*
- Sub-surface flush and extract (Each additional spot)) $15
Subsurface flush and extract is for treating heavily pet soiled carpet, which may have had soiling substance (urine in most cases) penetrate into the actual pad. We use a powerful oxidizer/enzyme combo product to saturate the affected spots, let it digest the organic material, and then flush and extract the liquid from the pad. The minimum for this procedure is 3 spots, each additional spot is charged separately. *Must have Level 2 Treatment before we can use this option*
Santization, Disinfection, or Sterilzation, what's the difference?
Hot Water Extraction aka Steam Cleaning
Very Low Moisture Cleaning aka Dry Encapsulation
Our offerings
What is your stain shield guarantee?
How often should I have my carpets cleaned?
What about my warranty? Will your process maintain my warranty?
Do you use Steam to Clean Carpets?
Will that Stain Come Out?
Is there anything I can do to remove this stain in between cleanings?
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