Frequently Asked Questions (FAQ)

Below are some of the most common questions asked by clients who have chosen us for carpet cleaning services.

When we finish our job at your home, you may notice that your carpets still hold a light amount of moisture- this is 100% normal. However, we can use air movers, post clean grooming, and pile lifting, so that they will dry faster.

Also remember that some areas may take a little longer to dry if we have had to rinse more aggressively on high traffic areas. We want to leave your carpet in the best possible condition. Our specialists will however leave a few pairs of shoe covers for you and your loved ones to wear around the house until the carpet has finished drying entirely (by request).

You may have called our company because your pet has caused an unpleasant odor in your home and you wish to correct the smell. So when you call our offices, it will help to tell whomever you are speaking with that you are dealing with pet odor issues so that our specialists can come properly equipped!

Usually the problem can be corrected by simply deodorizing the carpets before and after they are cleaned. However, sometimes it can actually be the ventilation system or even the walls that are the troublemakers. Fortunately we have tools and solutions to most every pet odor source to effectively kill the source of the smell. It is recommended that during the cleaning process to open the windows for about an hour so that new fresh air can circulate through your home.

Oh no! You’ve gotten a dreaded red stain on your carpets! Fear not- we are going to be able to help you. However, take a few measures for success before we get there by doing the following:

  1. Use a white (only white) clean cloth to blot it up as much as possible.
  2. Get some hot water and put part of this on your rag and blot it up again as best as possible.
  3. Take another DRY white cloth and blot that.

Once our cleaning specialists have arrived, they will fully remove the stain.

We know that you have a busy life, and we want to provide you a service as fast and effectively as possible.

There are several factors when considering how long it may take for us to clean your home. The biggest factor would come down to how much space we have to cover in one session. Naturally, smaller areas will take less time. The condition of the carpet and the treatment you are asking us to do also factors in. Normally, in a standard set up to break down with up to 5 areas, it will take about an hour and a half for us to clean and freshen your carpets. If you have time constraints or something causing you to have to leave, consider breaking up treatments, or even have us come at a later or earlier date. We can even perform our services while you are not at your home.

Of course you can! Before we begin cleaning, we do require a active credit card to be on file, which will cover payment if you’re not there while our specialist is. If you are leaving a specialist a key without your being there, we do ask for you to leave them specific directions when entering your home; Do you want them to lock up or leave the door open? Is there anything our specialist should be aware of? Where should our specialist leave your key once they are finished in your home? If you have pets, please for their safety and for our specialists, keep them contained and out of any cleaning zones. Also, before the specialist leaves, let us know if you would like for them to give you a call letting you know that they are exiting your home. The more information we have, the better we can serve you as our valued customer!

If you have carpet installed in your home, it is pretty standard to expect that you’ll have them cleaned. In the event that something about your carpet is defective, it is doubtful that a cleaning will void your warranty- however, it is a good idea to consult the manufacture before jumping to that conclusion. Make sure you do plenty of research before you purchase anything.

-Vacuum regularly. Dirt and oils can accumulate, and this will give your carpet a dingy appearance.

-Limiting shoes on the carpet will help maintain cleanliness.

-Wear your socks as often as possible. Our feet collect a lot of dirt, hold a lot of oils, and dead skin cells. This will cause your carpet to brown, and even vacuuming can’t pick up everything.

When we come to your home to clean your carpets, we want to do the best possible job. However, in certain areas of your home, you will experience a high volume of traffic such as hallways and stairs. These areas, even after a heavy duty cleaning, can have the potential to stay discolored. These areas experience wear and tear, which is normal. At the microscopic level, you would be able to appreciate that the discoloration may be caused by the actual fiber breaking down or becoming distorted. Sometimes the carpet can become too damaged to be fully restored to their like new condition. You can help prevent this by wearing socks around the house versus shoes, and vacuuming regularly.

At Infinity Carpet Cleaning, we sometimes experience a high volume of clients, and each job is different, which can affect the exact scheduling of our arrival times. We take pride in not rushing through jobs for the sake of staying on schedule. We wouldn’t rush on your job, so we don’t rush through on others. Depending on the time of day, we will give you a 2-4 hour window of when to expect us to arrive.

If you provide our office with your cell phone number, we will send you an automatic text message when your specialist is on their way!

You may find yourself wondering why our prices seem to be higher than the average sign advertising carpet cleaning on the side of the road.  The answer can be summed up quite easily with the phrase, “you get what you pay for!”  A majority cleaning companies use what is referred to as a portable machine. This is a smaller unit, that they bring into your homes to clean your floors. At Infinity Carpet Cleaning, we pride our self on being the Most knowledgeable and the Hardest working cleaning company.  We also use the most powerful equipment to clean as efficiently and as effectively as possible. We strive to go above and beyond in the quality of our results, professionalism, and customer service.

Your satisfaction is our top priority. If you were buying a piece of furniture for your home, you wouldn’t want the cheapest piece in the gallery, you would probably want to spend a little more on it so that it would not only be comfortable, but so that it would last longer than just a few months; Having your carpets cleaned is no different. When you pay a little more for quality, you’re paying that difference so that it is done promptly, professionally, and effectively. We do the job right.

When we are in your home cleaning your floors, we do have the ability to move basic furniture (pricing depends on package selected) such as sofas, tables, chairs and love seats, we do NOT move larger items. Heavy or valued pieces like beds, hutches, and china cabinets are things we cannot move- we are not professional movers and do not have the proper equipment to ensure that we can move things like that without damaging them- we are only there to clean.